You may return your order within 30 days from the original date of receipt of your order. If you are unwilling or unable to return the item within 30 days from the date of receipt, any return will be declined. We are not liable for missing, damaged, incorrect orders or parts after 30 days from receipt.
To start the return process, please contact our customer support:
[email protected] (English)
[email protected] (German)
[email protected] (French)
+448000729935 (UK)
+61370356817 (AU)
Please indicate whether you require a replacement or a refund.
For a return to be accepted, all items must be in the same condition as at the time of purchase (unaltered and unmodified), include all original packaging, and be packed in a suitable shipping container. Certain products cannot be returned for hygiene reasons if the seals have been opened.
Some health and personal care items are excluded from returns.
Products must be returned to the return address provided by our customer service team, otherwise your return will be declined. Please confirm the return address with our customer service.
A valid return tracking code (with the correct return address) must be sent to the customer support team in order to process your refund.
Upon receipt of the returned item, we will inspect it and credit the customer's account with the original purchase price minus shipping and handling fees within 30 days of the returned item arriving at the return facility.
All return arrangements and costs are your responsibility, and a processing fee of $/€/£5 will also be deducted. Shipping, insured shipping, and warranty costs are non-refundable.
Approved refunds will be issued to the original payment method and in the original currency. You will receive the credit within a certain number of days, depending on your card issuer's policies. Any differences in the refunded amount may depend on exchange rate fluctuations and will not be reimbursed.
We will not refund any customer whose order was not delivered because the delivery address provided at the time of ordering was incomplete or incorrect. We will only refund a customer or offer redelivery if the package is classified as undeliverable by the carrier and the address provided is correct. If your package was delivered but you did not receive it, it is your responsibility to contact the carrier to resolve the issue or file a claim for the missing package.